Six services, matched to six situations
A wet house is not one problem. It is a sequence: stop the water, get it out, remove what cannot be saved, dry the structure, rebuild, and sometimes deal with mold that grew while the first steps were delayed. Calabasas Water Damage Pros dispatches licensed and insured contractors for each stage, and the cards below explain what each one actually covers.
Water Mitigation
This is damage control for roughly the first 24 to 72 hours. The crew finds the wet areas with moisture meters, extracts what is standing, and sets air movers and dehumidifiers so drywall, framing and subfloor stop absorbing. It is the service that keeps a small loss from becoming a gutted room.
Water mitigation details →Water Damage Cleanup
Cleanup is about taking things out and making what remains safe to live around. Soaked carpet pad, wet insulation and swollen baseboard are removed, surfaces are sanitized, and odors are treated. It is the right fit when the water was gray or dirty, or when the damage has already sat for days.
Water damage cleanup details →Water Damage Repair
Repair begins once the structure has tested dry. Carpenters replace drywall and insulation, install baseboard and flooring, and paint so the repaired area blends with the rest. It is a construction phase, not an emergency one, and it can often be scheduled.
Water damage repair details →Flood Damage Restoration
Floodwater from storm runoff, a creek or groundwater carries soil and bacteria, so it is treated differently from a broken supply line. The work includes heavier protective gear, more removal of porous materials and extra attention to garages and lower levels.
Flood damage restoration details →Emergency Water Removal
When the problem is inches of water on the floor right now, this is the single-purpose service: pumps and extractors pull it out fast. Drying and cleanup usually follow, but removal comes first because every hour of contact makes the damage worse.
Emergency water removal details →Mold Remediation
Mold remediation applies when growth is visible or testing has confirmed it. Crews contain the area, run HEPA air filtration, remove contaminated material under ANSI/IICRC S520 practice, and address the moisture source. It is secondary to water work and never a promise that mold will not return.
Mold remediation details →Not sure which service fits?
Describe the water to the dispatcher and you will be pointed to the right one before anyone is sent.
Call (818) 337-2642Which service fits your situation
Most people arrive with a symptom, not a service name. This table maps common situations to the page that fits best. If your case straddles two rows, that is normal, and the crew usually combines stages on one visit.
| What you are seeing | Start with |
|---|---|
| Water is still running or pooled on the floor | Emergency water removal, then mitigation |
| A pipe or appliance failed this morning and walls are damp | Water mitigation |
| Carpet and pad are soaked and smell musty | Water damage cleanup |
| Dirty water came in from outside or from a drain | Flood damage restoration |
| Everything tests dry but drywall and flooring are ruined | Water damage repair |
| Dark growth on walls, ceilings or baseboards | Mold remediation |
How the services work together
On a typical burst-pipe job the order is removal, mitigation, cleanup, then repair. Removal and mitigation happen in the first day or two, cleanup overlaps with them, and repair waits for dry readings. Treating them as separate phases helps you read an estimate. A line item for drying equipment is mitigation. A line item for new baseboard is repair.
Be wary of anyone who wants to start rebuilding before the structure has been measured dry. Painting over wet drywall hides the problem and invites mold. Ask which readings the crew uses to decide a wall is finished, and ask whether they work to ANSI/IICRC S500, the published water damage standard.
What none of these services do is repair the failed pipe, decide your insurance claim or diagnose health issues. A plumber handles the pipe, your insurer decides coverage, and a physician answers health questions. We scope and price the restoration work before it starts.
Want it explained by a person?
The dispatcher can walk through how mitigation, cleanup and repair would apply to your home.
Call (818) 337-2642Costs and insurance across the services
Price depends on water category, the area affected, the materials involved, how long they were wet, and how many days of drying equipment the structure needs. We do not publish numbers because they would be guesses. Call the 24/7 line and describe the loss for a real figure.
Insurance in general terms
Sudden and accidental damage is often covered, while gradual leaks and neglect often are not. Flood is usually excluded from a standard homeowners policy and needs separate flood coverage. Check your policy and ask your insurer, and keep photos and receipts for every protective step you take.
Serving Calabasas and nearby towns
Work covers the city and surrounding communities, including Agoura Hills, Woodland Hills and Westlake Village. Not sure where to begin? Return to the main water damage restoration page or use the contact page to describe your loss. The 24/7 line is the fastest route when water is active.
Water still spreading?
Skip the page and call. If the main valve is within safe reach, turn it off first.
Call (818) 337-2642Frequently asked questions
Can I book just one of these services?
Yes. If you only need repair after a different company dried the house, or only need mold removal, that is a valid starting point. Tell the dispatcher what has already been done so the scope matches.
Which service do I need first after a pipe bursts?
Shut off the main valve, then call for water removal and mitigation. Those stop the spread. Cleanup and repair come after the structure is controlled and dry.
Do all six services run 24/7?
The emergency line runs 24/7 and takes calls for any of them. Urgent work such as extraction and mitigation is dispatched around the clock. Repair and mold work are usually scheduled.